element-hq / element-hq/element-web

Element Nightly - Element Call Not Functioning - Waiting for other participants

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#26,487 9 comments 0 reactions 0 assignees View on GitHub
A-Element-Call A-VoIP O-Occasional S-Critical T-Defect Team: VoIP Z-Labs
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TypeScript
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Description

### Steps to reproduce

1. Where are you starting? What can you see?
Attempt to join any Element call on Element Nightly

2. What do you click?
I click on a video room > Join

### Outcome

#### What did you expect?
I expect to be able to see and hear other participants

#### What happened instead?
It sits there saying "Waiting for other participants" However you can see that in the below image, it says 2 people (me and test subject) on different networks are connected to the room.

My coTurn server looks to be functioning and passing the ICE tests just fine. I recently had to reset my homeserver but all the yaml file with the turn information stayed the same.

Screenshot 2023-10-31 at 1 01 38 PM

### Operating system

Windows, MacOS

### Application version

Element Nightly version: 2023103101 Crypto version: Olm 3.2.15

### How did you install the app?

element.io

### Homeserver

Synapse 1.95.1

### Will you send logs?

No

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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