element-hq / element-hq/element-web

Missing chats in desktop app vs phone

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#26,364 2 comments 0 reactions 0 assignees View on GitHub
A-Timeline O-Uncommon S-Critical T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

1. Chat between me and Juho
2. Nothing
3. Last night the app went blank. I restarted my laptop and could only see chats from Monday, with nothing else sent beyond that shown
4. Today more chats loaded but the chat between me and Juho was stuck at Monday.
5. Juho then messaged me and these were shown within the desktop app, I then responded, but following the response these messages have disappeared and the last chats shown are from Monday
Screenshot 2023-10-13 135304 - desktop app

![Screenshot_20231013_135438_mobile app](https://github.com/vector-im/element-web/assets/101816566/8ca2aadd-8f59-4b53-bd00-e8deb0835df8)

### Outcome

#### What did you expect?
To see all messages in the desktop app

#### What happened instead?
Messages missing from chat with Juho (all other chats seem to be fine as far as I can see)

### Operating system

Windows

### Application version

Element version: 1.11.46 Olm version: 3.2.14

### How did you install the app?

_No response_

### Homeserver

_No response_

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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