element-hq / element-hq/element-web

Can't Display Call Message

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#25,060 0 comments 0 reactions 0 assignees View on GitHub
A-VoIP S-Critical T-Defect Team: VoIP
Dominant language
TypeScript
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Forks
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PR merge metrics
PR metrics pending

Description

### Steps to reproduce

1. I had Element open on my desktop.
2. I believe I had a separate message room open, different than the individual that attempted to call me.
3. My computer's screen turned off due to inactivity.
4. A coworker of mine tried to call me through Element.
5. When I woke up my computer's screen, if I was on a separate room, I had to switch over to the correct room.
6. Once I arrived at the feed, I saw a message claiming that it could not display the video call.

### Outcome

#### What did you expect?
A video call message should have displayed, allowing me to see someone was calling. It should have also allowed me to answer the call.

#### What happened instead?
All I saw was an error message. If I didn't have the Element app on my phone, I likely would have had no idea that I was receiving a call.

Screenshot 2023-04-06 at 15 34 29

### Operating system

macOS

### Application version

Element version: 1.11.28 Olm version: 3.2.12

### How did you install the app?

https://element.io/download

### Homeserver

https://matrix-client.matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the call notification flow in Element on macOS using the listed steps, especially after the screen wakes with another room selected. Compare the error message with the expected incoming-call message and verify that the affected room renders the call and allows answering. No source file or test is identified in the issue, so locating the relevant call-message entry point and coverage is part of the investigation.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
audio-video-rtc, frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
38/100

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