element-hq / element-hq/element-web

Can't verify my desktop session using the phone

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#24,271 0 comments 4 reactions 0 assignees View on GitHub
A-E2EE-SAS-Verification O-Occasional S-Major T-Defect Z-Legacy-Crypto
Dominant language
TypeScript
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Description

### Steps to reproduce

I can not verify my new installation. It happens both with desktop and in browser, regardless of the browser. Tried it many times, rebooting, different browsers (Chrome, Brave, Firefox) and the official element client, always same outcome.

Steps:
1. I click 'verify'
2. It asks me to accept verification on my phone, I do this
3. I can either choose scanning the QR or compare emojis.

**QR code:**
4. I scan the QR code. All good.
5. I get asked to compare the shields. They are always the same shield. I confirm that they are equal.
6. Both the phone and the client say that the verification has been cancelled (by me) and asks me to confirm that I understand. (I don't understand, but it is the only option).

**Emoji comparison:**
4. I compare emojis, all good. I confirm they are equal both in client and in phone, no difference which I do first.
5. Client says that I cancelled verification, _phone says my new session has been verified_. Which it hasn't, according to the client.

### Outcome

#### What did you expect?
Verification succeed

#### What happened instead?
Verification got cancelled. _By me_ no less, according to the software. Which is funny because there wasn't even an option to cancel.

### Operating system

Ubuntu 22.04

### Application version

Element version: 1.11.18 Olm version: 3.2.12

### How did you install the app?

https://element.io/download#linux-details

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

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