element-hq / element-hq/element-web

Cannot send messages to a certain DM after restart.

Open
#22,771 3 comments 0 reactions 0 assignees View on GitHub
A-VoIP O-Uncommon S-Major T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

1. Where are you starting? What can you see?
Started a DM with Andrew F. Needed to give Element Desktop permission to share my desktop, which required me to restart the application.

2. What do you click?
After restart, I tried to call in the room. Received the following error:
```
Call Failed
Failed to send invite: Error: Room was previously configured to use encryption, but is no longer. Perhaps the homeserver
is hiding the configuration event.
```
It also immediately fails to send any messages. Tried to restore keys from backup, did not solve the problem.

### Outcome

#### What did you expect?
To be able to message and call in the room like normal

#### What happened instead?
After restart, I tried to call in the room. Received the following error:
```
Call Failed
Failed to send invite: Error: Room was previously configured to use encryption, but is no longer. Perhaps the homeserver
is hiding the configuration event.
```
It also immediately fails to send any messages. Tried to restore keys from backup, did not solve the problem.

### Operating system

macOS

### Application version

1.11.0

### How did you install the app?

_No response_

### Homeserver

element.io

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

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