element-hq / element-hq/element-web

Cannot hear any ringing tone when there is an incoming call

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#20,832 16 comments 0 reactions 0 assignees View on GitHub
A-VoIP O-Occasional S-Major T-Defect X-Cannot-Reproduce X-Needs-Investigation
Dominant language
TypeScript
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Description

### Steps to reproduce

Customer reports they are unable to hear the ringing tone when they have an incoming call. However, when the call is answered audio works.

Could be related to: https://github.com/vector-im/element-web/issues/20831

### Outcome

#### What did you expect?

to hear the ringing tone

#### What happened instead?

nothing heard, but when the call is picked up audio is correctly heard.

> https://user-images.githubusercontent.com/66737707/172154617-3406b8d8-5fb7-4543-b6d3-242ea13224c2.mp4
>
> *-- @belakalotay, https://github.com/vector-im/element-web/issues/20832#issuecomment-1147367497*

See rageshake.

### Operating system

Windows

### Browser information

Chrome version 98.0.4758.102

### URL for webapp

N/A

### Application version

N/A

### Homeserver

_No response_

### Will you send logs?

Yes

[no-sound-web.zip](https://github.com/vector-im/element-web/files/8583141/no-sound-web.zip)

Contributor guide

Open the contributing guide

Assessment

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