element-hq / element-hq/element-web

Can not hear ringback when calling someone (outgoing call)

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#20,831 13 comments 0 reactions 0 assignees View on GitHub
A-VoIP O-Uncommon S-Minor T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

Customer reports:

> This happens a lot. When the person answers it the voice works, so it's not a general voice problem, just the ringing is missing, usually after a restart this is gone.

### Outcome

#### What did you expect?

Should hear the ringing tone

#### What happened instead?

No tone was heard until client is restarted.

https://user-images.githubusercontent.com/558581/165860000-9ea9b117-0bb7-46a4-ad63-72b7cb184c5f.mp4

### Operating system

Windows

### Browser information

_No response_

### URL for webapp

_No response_

### Application version

_No response_

### Homeserver

_No response_

### Will you send logs?

Yes

[no-sound-web.zip](https://github.com/vector-im/element-web/files/8583128/no-sound-web.zip)

Contributor guide

Open the contributing guide

Assessment

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