element-hq / element-hq/element-web

Encryption Backup Issue - loss of data

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#17,838 0 comments 1 reaction 0 assignees View on GitHub
A-E2EE-Key-Backup S-Major T-Defect X-Needs-Community-Testing
Dominant language
TypeScript
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Description

### Description
I do not have access to a message I sent, even though I backed up my encryption keys.

I believe the problem is the messages are not restored after the backup is reset, so that has to be done manually. But maybe I'm wrong...

I tested a few times and to me it seemed to be that...

### Steps to reproduce

- login for the very first time
- set up encryption backup with passphrase
- send a message
- reset encryption backup
- logout
- login again
- the message is not accessible

Logs being sent: no

### Version information

- **Platform**: web
- **Browser**: Chrome - the newest version: Version 91.0.4472.77 (Official Build) (64-bit)
- **OS**: Windows
- **URL**: develop branch

Sorry for the long video, it was not planned for this...

https://aarenet-my.sharepoint.com/:v:/p/chagai_friedlander/EXdkKDTK0u9An_8AgBqn5GABThwK2CrISUxdDzfzdvBn7Q?e=ncyVcI

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