element-hq / element-hq/element-web

Unable to restore session when access token invalidated on desktop

Open
#17,668 3 comments 1 reaction 0 assignees View on GitHub
A-Electron T-Defect
Dominant language
TypeScript
Stars
13.5k
Forks
2.8k
PR merge metrics
PR metrics pending

Description

### Description

Unable to restore session message

### Steps to reproduce

- Close the Element app (Version 1.7.28 (1.7.28)) on MacOs 11.2.3 (20D91)
- Open the Element app the next day
- Message: "Unable to restore session
We encountered an error trying to restore your previous session.

If you have previously used a more recent version of Element, your session may be incompatible with this version. Close this window and return to the more recent version.

Clearing your browser's storage may fix the problem, but will sign you out and cause any encrypted chat history to become unreadable."

I have not knowingly set up a separate session elsewhere

### Version information

- **Platform**: desktop

For the desktop app:

- **OS**: macOS
- **Version**: 1.7.28

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.