element-hq / element-hq/element-web

Web client initiates new sessions, requires verification all over again

Open
#14,636 4 comments 0 reactions 0 assignees View on GitHub
T-Defect
Dominant language
TypeScript
Stars
13.5k
Forks
2.8k
PR merge metrics
PR metrics pending

Description

### Description

I finally got someone to try out Riot, and although the signing process worked, every couple hours when they went back to the web client, it asked them to verify. Only later on did I go to the list of verified sessions to see that it was creating a new session every time. See image: https://user-images.githubusercontent.com/3145217/87880082-cf77f000-c9bc-11ea-857a-7ecdcfbf880e.png

Needless to say he doesn't want to use Riot anymore :(

### Steps to reproduce

- I had Riot set up on Windows Desktop client and Android. He set up Riot on Android and web via chrome.
- All sessions were verified
- Waited a few hours, sent him a message
- He didn't get a notification on mobile (separate issue!)
- Logged in to web client, says he needs to verify.

Logs being sent: yes/no

### Version information

- **Platform**: web (in-browser)

For the web app:

- **Browser**: Chrome
- **OS**: Window
- **URL**: riot.im/app

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.