element-hq / element-hq/element-ios

Start video meeting in a room has issue, iOS user is not able to join sometimes as loader keeps spinning

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#7,463 0 comments 0 reactions 0 assignees View on GitHub
A-VoIP O-Occasional S-Major T-Defect
Dominant language
Swift
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Description

### Steps to reproduce

1 out of 4 times i am not able to join the video meeting. I had 1 web user and 1 iPhone user, iPhone user starts video meeting - sometimes it works fine and sometimes it is just stuck, loader keeps spinning with a text "connecting you to your meeting..".

Steps to reproduce this issue -
create a room -> add users (from other platforms also) -> start video call

if you are not able to replicate the issue, try the same thing atleast 3-4 times.

I have tested this on Appstore's element app.

Thank You! hopefully this will be resolved soon.

### Outcome

#### What did you expect?
I expected it to connect me to the video meeting

#### What happened instead?
I am not able to join the meeting sometimes, app gets stuck there is no way to go back but to forcefully close the app, because loader keeps spinning for infinite time

Attching video for better understanding

https://user-images.githubusercontent.com/79854020/228804373-2fc0e4a7-f090-4e5b-aa4a-6544e3a9aae0.mp4

### Your phone model

iPhone 12

### Operating system version

iOS16.3.1

### Application version

Element version 1.9.15

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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