element-hq / element-hq/element-ios

Stuck on "syncing" after closing and reopening

Open
#6,839 40 comments 1 reaction 0 assignees View on GitHub
O-Uncommon S-Major T-Defect
Dominant language
Swift
Stars
1.8k
Forks
544
PR merge metrics
PR metrics pending

Description

### Steps to reproduce

1. Login to a private server with private CA
2. Send some messages
3. Close app
4. Open app
5. Stuck on syncing....I can't send or receive messages or calls

Reboot phone does not solve the problem. I have to logout and login again

### Outcome

#### What did you expect?
I'm expecting the app will work after closing and reipening
#### What happened instead?
The app is not working

### Your phone model

IPhone 13

### Operating system version

IOS 16

### Application version

1.9.7

### Homeserver

Private

### Will you send logs?

No

Contributor guide

Open the contributing guide

Research direction

No source files, tests, or entry points are named. Start by reproducing the close-and-reopen flow on an iPhone with the listed private-server setup, then compare it with the logout-and-login recovery path. Done means the app completes syncing and sending, receiving, and calling work again without requiring logout.

Written by the indexing model from the issue text.

Assessment

Tech stack
ios, swift
Domain
mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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