element-hq / element-hq/element-ios

App does not start, shows spinning icon only

Open
#6,315 8 comments 0 reactions 0 assignees View on GitHub
A-Startup S-Major T-Defect X-Needs-Info
Dominant language
Swift
Stars
1.8k
Forks
544
PR merge metrics
PR metrics pending

Description

### Steps to reproduce

1. Where are you starting? What can you see?
I am opening the app on my iphone after having closed all apps before. All I can see is the element logo spinning.
2. What do you click?
Nothing, the logo just keeps spinning and there is nothing to click
3. Happens every time when I try to open the app. Even when I close it in the ios launcher, next time I try to open it I only get the spinning logo.

### Outcome

#### What did you expect?
App opens and I can continue to use element on ios
#### What happened instead?
The logo keeps spinning and I cannot use the app

Note: I was using the app just fine a couple of days ago.

### Your phone model

Iphone 7

### Operating system version

IOS 15.5

### Application version

I cannot open the app -> I cannot go to settings and check

### Homeserver

private server, synapse v1.61.0

### Will you send logs?

No

Contributor guide

Open the contributing guide

Research direction

The report names no file, test, or startup entry point. Begin by reproducing the spinning Element logo on an iPhone 7 running iOS 15.5 and inspect the app's startup behavior; the issue is done when the app opens normally and is usable after relaunch.

Written by the indexing model from the issue text.

Assessment

Tech stack
ios, swift
Domain
mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
30/100

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