element-hq / element-hq/element-android

Can't use biometric authentication even though the phone has a fingerprint sensor

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#7,064 17 comments 2 reactions 0 assignees View on GitHub
A-Biometric authentication O-Uncommon S-Major T-Defect
Dominant language
Kotlin
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Forks
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PR merge metrics
No merged PRs in 30d

Description

### Steps to reproduce

1. Enable biometric authentication in Settings

### Outcome

#### What did you expect?
Biometrics authentication to work, like other apps

#### What happened instead?
![Screenshot_2022-09-07-21-00-38-200](https://user-images.githubusercontent.com/47475676/188898094-887c77ab-bf04-4a98-b9c0-bbb55acf86d6.jpg)
![Screenshot_2022-09-07-21-01-21-454](https://user-images.githubusercontent.com/47475676/188898112-b87eb994-841e-434f-8f97-a664d47a640c.jpg)

### Your phone model

SHARP Aquos V6

### Operating system version

Android 12

### Application version and app store

1.4.34 [40104340] (F-ba6f7c42)

### Homeserver

_No response_

### Will you send logs?

Yes

### Are you willing to provide a PR?

No

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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