element-hq / element-hq/element-android

Connecting to matrix with android element times out

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#6,384 2 comments 0 reactions 0 assignees View on GitHub
O-Uncommon S-Major T-Defect Z-resource:network
Dominant language
Kotlin
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Description

### Steps to reproduce

Element app on android (Samsung s10) fails to connect to matrix.org server. No error, just times out. I have login info and tried to login to the element app on apple mobile and was successful. However, on android, it fails to get connected to the server, and when I enter my login info first (instead of trying to connect to the matrix.org first), it tries and time out on waiting donut. I have tried on multiple wifi and mobile network, all the same result.

I read the issue on mobile network ipv4 and ipv6, but couldn't figure out how to proceed. Appriciate the help.

### Outcome

#### What did you expect?

#### What happened instead?

### Your phone model

Samsung s10

### Operating system version

Android 12.00

### Application version and app store

element version 1.4.20

### Homeserver

matrix.org

### Will you send logs?

Yes

### Are you willing to provide a PR?

Yes

Contributor guide

Open the contributing guide

Assessment

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