element-hq / element-hq/element-android

Contact verification seems to work, but shield is still black

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#5,090 3 comments 1 reaction 0 assignees View on GitHub
A-E2EE A-E2EE-SAS-Verification T-Defect X-Needs-Investigation Z-Papercuts
Dominant language
Kotlin
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Description

### Steps to reproduce

1. Starting a contact verification.
2. QR-Code verification starts and is performed successfully.
3. Contact shield symbol doesn't turn green. (it's black, though. see first screenshot)
4. Opening the users profile still shows "Verify" (see second screenshot)
5. Tapping on verify shows waring message (see third screenshot)

| | | |
| --- | --- | --- |
![2022-01-28 verification problem](https://user-images.githubusercontent.com/3264939/151524694-f1ef6eac-3f31-46f2-a756-93ccf879ba14.png)|![Screenshot_20220128-102727](https://user-images.githubusercontent.com/3264939/151526753-6608f4a5-bce3-4c6d-af67-2d3885972d3d.png)|![2022-01-28 message](https://user-images.githubusercontent.com/3264939/151524764-dbd9b4b2-7076-4343-8442-58617ec8bcd3.png)

### Outcome

#### What did you expect?
Shield symbol of the contact should turn to green (verified) as it works with some other contacts.
#### What happened instead?
Shield symbol remains black. Going to the contact profile and tapping on "Verify" gives this message:
»This session is unable to share this verification with your other sessions. The verification will be saved locally and shared in a future version of the app.«

![2022-01-28 message](https://user-images.githubusercontent.com/3264939/151525753-df6c72c2-07ff-4aba-9495-4a847e8824db.jpg)

### Your phone model

Pixel 4a

### Operating system version

Android 12 (and Android 11 had the same problem)

### Application version and app store

Element version 1.3.15 from F-Droid

### Homeserver

matrix.rustysoft.de with synapse 1.51.0

### Will you send logs?

No

Contributor guide

Open the contributing guide

Assessment

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