element-hq / element-hq/dendrite

Failed to acquire database snapshot for sync request

Open
#2,911 6 comments 0 reactions 0 assignees View on GitHub
C-Sync-API S-Major T-Defect
Dominant language
Go
Stars
967
Forks
102
PR merge metrics
No merged PRs in 30d

Description

*This issue was originally created by [**@starsareintherose**](https://github.com/starsareintherose) at .*

### Background information

- **Dendrite version or git SHA**: 0.10.7
- **Monolith or Polylith?**: Monolith
- **SQLite3 or Postgres?**: Postgresql
- **Running in Docker?**: no
- **`go version`**: 1.19.4
- **Client used (if applicable)**: element

### Description

- **What** is the problem:
log
```
Dec 09 23:44:25 helix dendrite[16324]: time="2022-12-09T15:44:25.820040149Z" level=info msg="Executing UpdateUserDailyVisits"
Dec 09 23:55:21 helix dendrite[16324]: time="2022-12-09T15:55:21.633855054Z" level=info msg="missing timeline limit, using default" req.id=1Z8Hw3aS1nKt req.method=POST req.path="/_matrix/client/r0/user/@malacology:matrix.malacology.net/filter" user_id="@malacology:matrix.malacology.net"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.244262814Z" level=error msg="p.getJoinResponseForCompleteSync failed" device_id=oAFNo8cG error="pq: canceling statement due to user request" limit=20 req.id=GvdvwYhMSSAx req.method=GET req.path=/_matrix/client/r0/sync since=s0_0_0_0_0_0_0_0_0 timeout=0s user_id="@malacology:matrix.malacology.net"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245238884Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245354403Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245403723Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245449304Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245520601Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245569103Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
Dec 09 23:56:42 helix dendrite[16324]: time="2022-12-09T15:56:42.245614437Z" level=error msg="Failed to acquire database snapshot for sync request" error="context canceled"
```
- **Who** is affected: maybe caused by server migration
- **How** is this bug manifesting: element reports: Unable to Connect to Homeserver
- **When** did this first appear: last month

### Steps to reproduce

- list the steps
- that reproduce the bug
- using hyphens as bullet points

Contributor guide

Open the contributing guide

Research direction

Start by tracing the sync request path associated with “Failed to acquire database snapshot for sync request” and compare it with the PostgreSQL cancellation error in the report. Reproduce the failure if possible using the stated monolithic Dendrite setup, then verify that sync requests complete and Element can connect without these errors.

Written by the indexing model from the issue text.

Assessment

Tech stack
go, postgresql
Domain
backend-api-design, databases
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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