elastic / elastic/docs-content
[Internal][Docs]: Update SN ITSM prerequisite integration user current doc to add 'rest_service' role for troubleshooting
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Description
### Description
Our [current doc](https://www.elastic.co/guide/en/kibana/8.17/servicenow-action-type.html#servicenow-itsm-connector-prerequisites-integration-user) for servicenow itsm connector prerequisites integration user lists below four users
- import_set_loader
- import_transformer
- personalize_choices
- x_elas2_inc_int.integration_user
However sometimes troubleshooting an issue becomes hard when user receives `errorResponse was null`. In such cases adding `rest_service ` role could help with troubleshooting the issue.
This role is not required for every environment, so it doesn't belong in the mandatory roles list.
A short “If you receive an empty response or the message ‘errorResponse was null,’ temporarily assign the `rest_service` role to your integration user and re-test” message keeps the main prerequisites clean while giving admins a clear next step when the default roles prove insufficient.
### Resources
https://www.elastic.co/guide/en/kibana/8.17/servicenow-action-type.html#servicenow-itsm-connector-prerequisites-integration-user
### Which documentation set does this change impact?
Elastic On-Prem and Cloud (all)
### Feature differences
all
### What release is this request related to?
N/A
### Serverless release
N/A
### Collaboration model
The documentation team
### Point of contact.
**Main contact:** @js-jankisalvi
**Stakeholders:** @cnasikas @heespi
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