decentraland / decentraland/unity-explorer

Explorer | Intel Mac unable to open DCL — stuck on purple loading screen after auto-update

Open
#10,065 1 comment 0 reactions 0 assignees View on GitHub
1-high bug creator-issue Mac Only need QA validation support
Dominant language
C#
Stars
23
Forks
17
Avg merge
2d 16h
Merged PRs (30d)
101

Description

### Build version
Not specified (latest auto-update as of 2026-09-11)

### Issue Description
An Intel Mac user from the Creator Success program is unable to open Decentraland after the latest auto-update. The app launches but gets stuck indefinitely on the purple loading screen and never proceeds to the world.

### STR (Steps to Reproduce)
1. Open DCL on an Intel Mac (after the latest auto-update has been applied)

### Expected Result
The app loads normally and the user can enter the world.

### Actual Result with evidence
The app is stuck on the purple loading screen indefinitely. Logs are being gathered.

### Reproduction
Always (100% on the affected machine)

### Operative system and additional Notes
macOS — Intel Mac (x86_64)

---

Reported by KJ (Creator Success program member)
Requested by Dawid Krajewski (<@U079GRD9WTZ>)

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the launch failure on an Intel Mac with the latest auto-update applied, then inspect the logs being gathered for the purple loading-screen stall. Done means the Decentraland app completes loading and the user can enter the world on the affected x86_64 macOS setup.

Written by the indexing model from the issue text.

Assessment

Tech stack
csharp, macos, unity
Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Mostly clear
Newbie friendliness
45/100

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