Support on weekends and holidays

There have been various discussions lately about how quickly support should be provided by the Dask Czar.

The general rule of thumb that we currently work with is that new issues and PRs should get some response within 24 hours. There is currently an expectation that this includes weekends.

Based on my own feelings and discussions with others I would like to propose that we endeavour to respond to issues and PRs within one working day. And therefore exclude weekends and holidays.

My employer does not expect me to work during the weekends, and working on Dask is part of my employment duties and should carry the same expectations.

If we have users who want support on shorter timescales and on weekends then this is an area that consultancies could provide value to the community. Dask support with an SLA in exchange for money.

I would be really keen to hear from others on this.