crisp-im / crisp-im/ruby-crisp-api
Route Error received when calling "create_new_conversation"
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- Dominant language
- Ruby
- Stars
- 17
- Forks
- 8
- PR merge metrics
- No merged PRs in 30d
Description
We detected an exception thrown from the Ruby SDK when creating a new conversation. I've confirmed this code is still working in the majority of cases but it threw an error on Nov 8, 4:00 PM. I'm not sure how to handle this situation and hoping someone can help investigate why this happened. Fortunately we logged the conversation elsewhere so no data was lost.
RouteError
http_error (RouteError)
client ||= ::Crisp::Client.new
client.set_tier('plugin')
client.authenticate(client_id, client_key)
client.website.create_new_conversation(WEBSITE_ID)
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Begin with the reported Ruby SDK entry point, client.website.create_new_conversation(WEBSITE_ID), and review how the RouteError/http_error is surfaced there. Use the Nov 8 error details and available logs to determine what failed during the request. Done means the cause of the failure is identified and the SDK behavior or error guidance is appropriately addressed.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- ruby
- Domain
- api
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100