Content debt: 3-1-1 service requests

**What is the URL?**
[Submit a 3-1-1 public service request](https://alpha.austin.gov/en/preview/services/UGFnZVJldmlzaW9uTm9kZToxMjM4)
[('Check the status of a 3-1-1 service request')](https://alpha.austin.gov/en/preview/services/UGFnZVJldmlzaW9uTm9kZToxMzIw)

**Have you documented this via the author notes field in Joplin?**
- [x] Yes!
- [ ] No, but I'll do it now

Content debt:
- [ ] Needs a description
- [ ] remove 'citizen'; replace with 'resident' or other customer identifier
- [ ] remove SR abbreviation
- [ ] add language about mobile friendly site which is app related
- [ ] clear up the differences between different service request methods and why they have different ways to look them up
- [ ] get list of service request types

**What approvals will be needed to publish this content change?**
Matilda.SanchezVichique@austintexas.gov