3-1-1 service request page analytics and user research

*Make sure to add the label "Content debt." If available, add the appropriate "Content type" or "Feature" label.*

**What is the URL?**
https://austin-csrprodcwi.motorolasolutions.com/ServiceRequest.mvc/SRIntakeStep2/AFDCORON
http://austin.spotreporters.com/reports/list_services

**Have you documented this via the author notes field in Joplin?**
- [x] Yes!
- [ ] No, but I'll do it now

**Describe the content debt.**

Get analytics for the 3-1-1 service request page. When I click through here, I can't really tell whether my issue is addressed online, and if it's not I still have to call 3-1-1.
- [ ] how many residents are using this?
- [ ] is it helpful to those residents?

**What is the long-term, ideal solution for this content debt?**
Make it easy for me to lookup common CoA information, file a complaint, or check the status of a past request/complaint.

**Is this related to a feature request issue? (Add the issue number below and add the issue as a dependency.)**

**What approvals will be needed to publish this content change?**