Not pulling logs into Splunk index

I have this add-on configured in Splunk and I can see the API Key being accessed every 30 minutes in the Citrix Cloud console, but it never pulls any logs. There are no errors in the citrix log that is created on the Splunk server. Even the date on the GET /systemlog/records URL updates to the last date where logs were created in the Citrix System Log in the Citrix Cloud Console. This is setup on Splunk Enterprise 8.2.1.

Start by reproducing the 30-minute collection cycle in Splunk Enterprise 8.2.1 and inspect the response from GET /systemlog/records alongside the citrix log on the Splunk server. Determine why records are not being pulled despite API key access, and confirm completion when Citrix System Log entries are indexed without errors.

Written by the indexing model from the issue text.