Issues getting response from dashboard

Describe the bug
So the problem occurs with some of the test accounts, others seem to work fine. When starting a conversation with the 'bugged' accounts the chat wont appear on the dashboard unless you refresh filters or refresh the dashboard page, then when you are trying to answer to the session the user client on the app wont get live-updates on chat state and wont get any messages live, unless you close the chat and reconnect, then the history is updated and user can see the response. Other than that, the 'bugged' accounts dont get updates on the state of the session as it seems, since when youre trying to press the 'doors' icon which closes the chat session, the session ends in dashboard, but the widget state in the app remains unchanged.

Deleting user from the dashboard and trying to identify it from scratch doesnt seems to be of any help.

I will update our old issue on the discord server and provide test accounts information privately to @muhsin-k since we were working prior on resolving a different issue.

All of the user data seem the same comparing working accounts and 'bugged' ones.
We are using chatwoot-react-native-widget 0.0.18, react-native 0.66.5, chatwoot v. 3.3.1

To Reproduce
Open Chat Widget on any platform with the provided credentials, write a message, try responding to the session from the dashboard.
Open Chat Widget on any platform with the provided credentials, write a message, try ending the conversation by pressing 'door' button.

No source files, tests, or entry points are named. Start by reproducing both dashboard and widget scenarios with the affected test accounts, then compare behavior with working accounts using the stated React Native widget and Chatwoot versions. Done means new messages, session-state changes, and session closure update live without refreshing or reconnecting.

Written by the indexing model from the issue text.