cds-snc / cds-snc/platform-forms-client
Form fillers lose their answer data when they click 'load answers' by accident
- Dominant language
- TypeScript
- Stars
- 46
- Forks
- 16
- Avg merge
- 1d 8h
- Merged PRs (30d)
- 85
Description
## Context
https://cds-snc.freshdesk.com/a/tickets/25459
> Some users have lost their [answers] because they have clicked the wrong button when completing [a form]. I think people are not noticing the arrow on the left and are assuming the evaluation needs to be ‘saved’ to be submitted. I wonder whether the arrow could be renamed ‘submit’ or something like that?
>
> When trying to submit a completed form you have to hit continue a couple of times before you are able to see the submit button some users are confusing the continue button as a prompt to click on Save to device or load your answers buttons.
>
> Would be helpful if all options look the same Submit, Save to device and Load your answers.
## Problem
When you select "Load your answers" there is no way to go back to the form without losing your answers so far, so if you select "Load" by accident when you have a partially filled form, you lose your answers.
If you go back using the browser it also does not conserve and erases the data. This is definitely an unfortunate outcome for an easy mistake and would not be fun for a long form.
[Private Zenhub Video](https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeU1YREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--36b1e327c3e15d522eb846aa89cafa0596b16d7c/Screen%20Recording%202025-11-14%20at%2011.45.15%E2%80%AFAM.mov)
https://forms-formulaires.alpha.canada.ca/en/id/cmhxuifbr007qx201xujpcl9e
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