cds-snc / cds-snc/platform-forms-client

Review page is confusing users who think they submitted the form at this step

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#6,252 1 comment 0 reactions 0 assignees View on GitHub
:vertical_traffic_light: Severe bug end users needs design
Dominant language
TypeScript
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46
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16
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1d 8h
Merged PRs (30d)
85

Description

## Context

**Support ticket:** https://cds-snc.freshdesk.com/a/tickets/24886

## Description

**Form Submission Uncertainty Issues for End Users**

> Several respondents were unsure whether their submission was successful, resulting in multiple entries from the same individual. This confusion seemed to stem from the final review page, which displayed all responses before submission. We suggest offering the option to disable this feature and implementing a clearer confirmation message or submission receipt.

**Done when:**
Top steps involved in filling out a multi-page form are tested with end users (ex: navigating between pages, saving form progress, reviewing answers, submitting the form, getting confirmation receipt), to learn more about where there might be barriers to successfully complete a form, and provide evidence-based recommendations for improvements.

## Related

#3960
#4049

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