cds-snc / cds-snc/platform-forms-client

Research comparing PDF forms and GC Forms from end-user perspective

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#5,135 7 comments 0 reactions 2 assignees Assigned to @jeanafrost View on GitHub
end users research
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Description

### Goal:
Determine baseline for value of different mediums for forms.

#### Research question:
> What are the barriers to filling out PDF forms that provide access to government services?

### [Research plan](https://docs.google.com/document/d/1AD_MqP-qQNcUclNlMOA0M79x4ULV2WJbtl0jxmxExbQ/edit?tab=t.0)

#### **Null** hypothesis:
> Fillable PDF forms, as compared to web forms, are easy to fill out and take little time.

### Acceptance criteria:
- [ ] Refine methodology for the null hypothesis with Jeana
- [ ] Use the [Civic tech user research and testing (CURT) tool](https://docs.google.com/presentation/u/0/d/1dryO-fkSGyaaNtvNenYkKvPomcSu0eAmIanWNaDI0CI/edit) and/or [Service Canada Labs](https://docs.google.com/document/d/1yVl7XvZRrw4wRJs3U_xqXKmTG-8X3d_jEXEvRi9wvbs/edit?tab=t.0#heading=h.a9h0lssb6sce) to recruit end-users who fill out forms to test the research questions.
- [ ] Findings outline the difference between PDFs and GC Forms for:
- [ ] **Time**
- [ ] **Effort**
- [ ] Value of the experience

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