cds-snc / cds-snc/notification-planning

Custom email branding w/ text not displaying in Outlook on iPhone (bug-bogue)

Open
#1,069 0 comments 0 reactions 0 assignees View on GitHub
Bug | Bogue Low Priority | Faible priorité
Dominant language
No language data
Stars
5
Forks
0
Avg merge
19m
Merged PRs (30d)
1

Description

## Describe the bug

Email branding for services using custom branding with text will not display correctly on Outlook on iPhone 8.

## [Bug Severity](https://docs.google.com/document/d/1tcD32bjJRaREsMgaUEoXAk400y1dKzzaKR0G5Sr1w20/edit)
See examples in the documentation

SEV-3 Minor - Not many clients using custom branding are using brand text

## To Reproduce

Steps to reproduce the behavior:

1. Create a custom brand using your platform admin account
2. Add an image, as well as text to the form under "Name of brand" and "Text"
3. Assign this branding to one of your services
4. Send yourself an email
5. View the email in the Outlook app on an iPhone and observe that the text is visible but the brand image is not

## Expected behavior

The brand image should be visible

## Impact

Email branding for services using custom branding with text will not display correctly on Outlook.

## Screenshots

![IMG-0065.PNG](https://images.zenhubusercontent.com/63176b6f863fa9b22e9eee20/06f48722-f89b-4bd5-84af-3145b6c47090)

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.