cds-snc / cds-snc/content-patterns
Please and sorry
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Tone | Ton
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Description
# Decision: Avoid please and sorry
## Rationale for why
- There's usually no need to say sorry, please or thank you, when writing for usability.
- Be direct, get to the point. This helps front-load content and aids scannability.
- Based on the hypothesis that people don't need politeness from government content.
## Examples in context
## Sources to reference
https://www.gov.uk/service-manual/design/writing-for-user-interfaces#tone
https://design-system.service.gov.uk/patterns/problem-with-the-service-pages/
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