canonical / canonical/ubuntu.com

Impossible to register for a free account for Ubuntu PRo

Open
#16,643 2 comments 0 reactions 0 assignees View on GitHub
Dominant language
HTML
Stars
325
Forks
303
Avg merge
2d 21h
Merged PRs (30d)
52

Description

### Summary

when trying to register for a free ubuntu account (https://ubuntu.com/login?next=/pro/dashboard?), I land to 502 Bad Gateway nginx/1.14.0 (Ubuntu)
Same when I try to go to [Your subscriptions](https://ubuntu.com/pro/dashboard) [Account users](https://ubuntu.com/pro/users)

### Steps to reproduce the behavior

1) go to https://ubuntu.com/pro/subscribe
2) click on either "register" big green button,
2bis) or click in the footer on [Your subscriptions](https://ubuntu.com/pro/dashboard) [Account users](https://ubuntu.com/pro/users)

### Expected behavior

Should lead me to the register form

### Browser/device details

MacStudio, MacOS 26.5.2 (25F84)
Chrome, Version 150.0.7871.182 (Build officiel) (arm64)

### Reported from

https://ubuntu.com/pro/subscribe

Contributor guide

No contributing guide indexed for this repository

Research direction

Reproduce the failure from https://ubuntu.com/pro/subscribe and verify the register, Your subscriptions, and Account users links. Trace the affected website routes and nginx gateway response; done means each route reaches the registration or account page instead of returning 502 Bad Gateway.

Written by the indexing model from the issue text.

Assessment

Tech stack
nginx
Domain
authentication, web-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
48/100

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