canonical / canonical/ubuntu.com

Error when submitting newsletter sign-up form

Open
#16,331 1 comment 0 reactions 0 assignees View on GitHub
Dominant language
HTML
Stars
325
Forks
303
Avg merge
2d 21h
Merged PRs (30d)
52

Description

### Summary

Error when submitting the newsletter sign-up form on https://ubuntu.com/contact-us/newsletter-opt-in

### Steps to reproduce the behavior

1. be logged in on the site (I haven’t tested whether that is relevant)
2. go to https://ubuntu.com/contact-us/newsletter-opt-in
3. enter email address (I used the same email address that I also used for the account that I’m logged in with)
4. click the checkbox to agree to receive information
5. click “Submit form”

### Expected behavior

Either Proceed in the subscription process to the stage where I’d confirm the email address, or ideally — since I used the same email address that I also used for the account that I’m logged in with, which is already confirmed — immediately complete the subscription process.

### Browser/device details

PC
Debian 12.13
Firefox
140.10.1esr (64-bit)

### Reported from

https://ubuntu.com/contact-us/newsletter-opt-in

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reproducing the failure at https://ubuntu.com/contact-us/newsletter-opt-in using the listed Firefox and Debian environment, while checking the browser's visible error and developer-console output. Trace the form submission from that page and confirm that a valid email can proceed to confirmation or complete subscription without an error.

Written by the indexing model from the issue text.

Assessment

Tech stack
html
Domain
web-dev
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
48/100

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