403 error Google | masterclasses.ubuntu.com | Enablement access

Hi Team,

Caesar Tuva (caesar.tuva@canonical.com) has the following error when trying to access the Canonical Masterclass page:

I am getting a 403 error (Applies for all video categories) when trying to access the Masterclass subdomain videos (the thumbnails load, the content does not) ([masterclasses.canonical.com](http://masterclasses.canonical.com/)).

NB: I have done through the usual troubleshooting + only one google account logged in on Firefox browser 153.0.1 (64-bit).

Can you please help us review?
Thank you

Start by reproducing the 403 at masterclasses.canonical.com with the reported Firefox and Google-account conditions, checking whether thumbnails load while video content is denied. The issue is resolved when videos in all categories are accessible for the affected user, with the cause and verification documented.

Written by the indexing model from the issue text.