Routing Extensions to custom volunteer groups

Currently extensions can be assigned to a single phone number

Looking for the ability to set up volunteer groups for extensions

For example : Press 4 to speak to someone in public relations

And it routes to a user defined volunteer group "Public Relations" that follows all the same setup and scheduling rules any other volunteer group does - and in this case route to members of a public relations committee, not just phone line volunteers. Not all phone line volunteers are equally equipped to answer questions that the PR committees would be able to handle.

Technically you can do this via setting up a second phone service that is routed to as the single number on extensions now - but that is an additional complication that most service bodies do not want to deal with, especially if they are looking to onboard YAP as a simpler solution.