bitwarden / bitwarden/ios

[BWA-196] iOS 26 Authenticator Stuck On Loading Page

Open
#1,998 14 comments 0 reactions 0 assignees View on GitHub
app:authenticator bug
Dominant language
Swift
Stars
684
Forks
154
Avg merge
7d 2h
Merged PRs (30d)
32

Description

### Steps To Reproduce

After restoring an iOS backup to a 17 Pro Max:
1. Updated Authenticator to 2025.9.0 (188)
2. Changed setting to lock immediately and FaceID to unlock
3. (Maybe related?) Set up syncing with Authenticator in Bitwarden Password Manager Settings

### Expected Result

Authenticator loads when opened up and unlocks with FaceID.

### Actual Result

Authenticator stays stuck on the Authenticator startup logo, as seen in the screenshot below. Restarted iPhone several times (and also force closed the app) hoping that would resolve it, but no luck.

### Screenshots or Videos

Image

### Additional Context

_No response_

### Build Version

2025.9.0

### What server are you connecting to?

Self-host

### Self-host Server Version

_No response_

### Environment Details

- iPhone 17 Pro Max
- iOS 26.0

### Issue Tracking Info

- [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

Contributor guide

Open the contributing guide

Research direction

No source file, test, or entry point is named in the issue. First reproduce the startup hang using the listed iPhone, iOS, app version, lock, FaceID, restore, and sync conditions; done means Authenticator reaches its usable screen and unlocks with FaceID instead of remaining on the startup logo.

Written by the indexing model from the issue text.

Assessment

Tech stack
ios, swift
Domain
authentication, mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
35/100

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