bitshares / bitshares/bitshares-ui

Account creation via faucet fails with "unknown error"

Open
#3,780 4 comments 0 reactions 0 assignees View on GitHub
Dominant language
JavaScript
Stars
520
Forks
575
Avg merge
12h 7m
Merged PRs (30d)
5

Description

Account creation via the official BitShares faucet fails consistently with an "unknown error".
This happens for multiple users and appears to be a backend / faucet issue, not a client-side problem.

### Environment
- Faucet URL: https://faucet.bitshares.eu/onboarding
- Browser: Chrome (also tested Firefox)
- OS: Windows 10
- VPN/Proxy: No
- Region: Europe
- Account name format: valid (lowercase, with hyphen)
- Public key: valid BTS public key

### Steps to Reproduce
1. Open https://faucet.bitshares.eu/onboarding
2. Enter a valid account name
3. Generate or paste a valid BTS public key
4. Submit the registration form

### Expected Result
Account is successfully created and recorded on-chain.

### Actual Result
Registration fails with a generic "unknown error".
No transaction is broadcasted to the blockchain.
No detailed error message is shown.

### Additional Notes
- Issue persists across different browsers and devices.
- VPN and adblockers are disabled.
- Same error occurs regardless of account name.
- Blockchain itself appears operational (blocks are being produced).
- No recent `account_create_operation` events observed on-chain.
Account creation via the official BitShares faucet fails consistently with an "unknown error".
This happens for multiple users and appears to be a backend / faucet issue, not a client-side problem.

### Environment
- Faucet URL: https://faucet.bitshares.eu/onboarding
- Browser: Chrome (also tested Firefox)
- OS: Windows 11
- VPN/Proxy: No
- Region: Europe
- Account name format: valid (lowercase, with hyphen)
- Public key: valid BTS public key

### Steps to Reproduce
1. Open https://faucet.bitshares.eu/onboarding
2. Enter a valid account name
3. Generate or paste a valid BTS public key
4. Submit the registration form

### Expected Result
Account is successfully created and recorded on-chain.

### Actual Result
Registration fails with a generic "unknown error".
No transaction is broadcasted to the blockchain.
No detailed error message is shown.

### Additional Notes
- Issue persists across different browsers and devices.
- VPN and adblockers are disabled.
- Same error occurs regardless of account name.
- Blockchain itself appears operational (blocks are being produced).
- No recent `account_create_operation` events observed on-chain.
This suggests the faucet backend or onboarding service is currently unavailable or misconfigured.

![Image](https://github.com/user-attachments/assets/85c98697-4254-4168-af63-cf43c37759ac)

Contributor guide

Open the contributing guide

Research direction

Start at https://faucet.bitshares.eu/onboarding and reproduce the failure with a valid account name and BTS public key, then trace the registration request to determine where the generic error originates. Done means account creation succeeds with an on-chain transaction, or the failure exposes a specific actionable error.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript
Domain
api, backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Needs clarification
Newbie friendliness
38/100

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