LCFS - Create CMS Lite Troubleshooting Page for LCFS Portal Login Support

**Describe the task**
Create a new public-facing "Trouble logging in?" page in CMS Lite and update the "Trouble logging in?" link on the LCFS Portal landing page to direct users to the new CMS Lite page. The content will provide users with self-service troubleshooting steps and contact information to resolve common login issues before contacting the LCFS team.

wireframe: [Trouble logging in](https://www.figma.com/proto/LQIhx40aGWe9XodssrgUGv/608-LCFS---Move-content-from-%22Trouble-logging-in-page%22-to-CMS-Lite?node-id=26-33&t=OrfuwYOqNY4FNgCZ-1&scaling=min-zoom&content-scaling=fixed&page-id=0%3A1&starting-point-node-id=26%3A33)

**Purpose**
Provide users with clear, up-to-date login support information while allowing business users to maintain and update content through CMS Lite without requiring developer involvement. This improves the user experience, reduces support requests, and ensures login assistance information can be updated quickly as business needs evolve.

**Acceptance Criteria**
- [ ] A new public-facing "Trouble logging in?" page is created and published in CMS Lite.
- [ ] The "Trouble logging in?" link on the LCFS Portal landing page directs users to the new CMS Lite page.
- [ ] The page includes instructions for validating Business BCeID access.
- [ ] The page includes instructions for validating LCFS Portal access and user account status.
- [ ] The page includes browser troubleshooting guidance, including supported browsers and private browsing options.
- [ ] The page includes instructions for performing a browser cache refresh.
- [ ] The page includes contact information and required details users should provide when requesting support.
- [ ] Existing login support content maintained within the LCFS Portal application is removed or replaced with the CMS Lite page link, where applicable.
- [ ] The page meets BC Government content standards and accessibility requirements.
- [ ] The page is responsive and functions correctly across supported browsers and devices.

**Additional context**
- Content should be maintained within CMS Lite so business users can update it without requiring application deployments.
- Update the existing "Trouble logging in?" button on the LCFS Portal landing page to point to the new CMS Lite page.
- Remove the existing Contact Us page from the LCFS Portal application once the CMS Lite page is available.

### Proposed CMS Lite Content

## Trouble logging in?

Use your Business BCeID to sign in to the LCFS Portal.

### Check your Business BCeID

Try signing in at BCeID.ca.

If you cannot sign in, have forgotten your user ID or password, or your account is locked, use BCeID account recovery or contact the Service BC Help Desk.

### Check your LCFS Portal access

Go directly to:

[LCFS Portal](https://lowcarbonfuels.gov.bc.ca)

Make sure:

- you are using the same Business BCeID username that was registered for the LCFS Portal;
- your organization has added you as an LCFS Portal user; and
- your LCFS Portal user account is Active.

If your organization has a user with the Manage Users role, ask them to confirm your username and account status.

### Start a new browser session

- Fully close your browser and open it again.
- Try an Incognito or InPrivate window.
- Use a current version of Chrome, Firefox, or Microsoft Edge.
- If the problem continues, try another supported browser.

### Clear your web browser’s cache

- From the login screen ([LCFS Portal](https://lowcarbonfuels.gov.bc.ca)), before signing in, perform a hard refresh to clear your browser cache.
- Windows: Ctrl + Shift + R
- Mac: Command (⌘) + Shift + R

### Still need help?

If you can sign in to Business BCeID but cannot access the LCFS Portal, email **lcfs@gov.bc.ca** and include:

- your organization’s name;
- your Business BCeID username;
- the email address associated with your Business BCeID;
- the exact error message or a screenshot;
- the approximate date and time of the login attempt; and
- the browser and device you were using.

- Ensure accessibility via keyboard navigation and selection.
- Please validate compliance with WCAG 2.2 accessibility guidelines.
- Test across different browsers and devices to confirm consistent behaviour.

Start with the LCFS Portal landing page's existing “Trouble logging in?” link and the linked CMS Lite wireframe, then review the proposed content and acceptance criteria. Done means the CMS Lite page is published, the landing-page link targets it, obsolete in-app support content is removed or replaced, and accessibility and responsive behavior are validated across supported browsers and devices.

Written by the indexing model from the issue text.