bcgov / bcgov/foi-flow

Stuck Loading - Accessing Comment from a Notification

Open
#3,828 2 comments 0 reactions 0 assignees View on GitHub
bug
Dominant language
Python
Stars
8
Forks
2
Avg merge
14h 34m
Merged PRs (30d)
46

Description

**Describe the bug in current situation**

Posted in Teams channel:

"MOD is freezing when I use the comment notification to go to a request and sometimes when I have entered a request normally but click on comments. Today, I am clicking on a comment notification that a file has been moved to the response state. It opens the request with the comments section on the left highlighted, but there is just a spinning "flower". The file is HSG-2023-30793. This has happened maybe 5 or 6 times in the last week ~ week and a half. I have to log out of MOD and sign back in in order to access the comments. But if I was to go back to the home page and go anywhere else everything works, and then I go back into the same request I originally tried, click on comments and it still hangs up."

**Link bug to the User Story**

**Impact of this bug**
Describe the impact, i.e. what the impact is, and number of users impacted.

**Chance of Occurring (high/medium/low/very low)**

**Pre Conditions: which Env, any pre-requesites or assumptions to execute steps?**

**Steps to Reproduce**
Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

**Actual/ observed behaviour/ results**

**Expected behaviour**
A clear and concise description of what you expected to happen. Use the gherking language.

**Screenshots/ Visual Reference/ Source**
If applicable, add screenshots to help explain your problem. You an use screengrab.

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the reported path: open a request from a comment notification, then open its comments directly, and compare the behavior after returning from the home page. Confirm the loading state no longer hangs and that comments open without requiring sign-out and sign-in.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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