UI Design - Find solutions to why clients are having trouble using the "manage" tab

## Background

Other issues:
- [ ] entered email incorrectly originally
- [ ] we say only to put in one, but they put in two and then it doesn't work - maybe have tool tip or help text or expand error message saying to call helpdesk


## Discussion
Thor:
> Maybe the OR can be emphasized, its the email OR the phone number.
> Maybe a social nudge to create an account should be there at the end of the purchase (like Walmart), or maybe some gradients to the accounts (eg. we have loads of their info and enough to create an account by the end of the VR - we have address, name, phone, email) so a very limited account could be opened and then upgrade with a BCSC, or some other valid login type (secure.key etc)
>
> so if they put in their email & NR and we find 0, we could say … is this the right NR, would you like to search with phone number instead
>
> or we require an account upfront, and then no more problem

Sienna:
> I think the **or** could be emphasized. Also i got a fishing license recently, and in the application, it says “yoru email will be used later to access your account, pleas enter it correctly” or something, maybe we should do that?

Scott:
> All good ideas - we should update the email input field - right now it just says “for notifications” we should mention the management side when they are entering it (like you suggest).
> We do have a message on the NR Summary screen, but it’s at the bottom we could emphasize that a bit.
> We could expose advanced search for NR retrieval for everyone
> Also Sienna Blumstengel one thing I did notice for NR retrieval, was that if I entered a valid email AND an INVALID phone number (google auto-filled them for me) it failed. I think it should pass if both are entered and one of the two is correct. I’m not sure if the user in your example above was doing this but I could see it happening reasonably easily.

## To do:

- [ ] improve usability of "manage my Name Request" screen, make it easier for clients to understand and use