NRs locked - being examined by the service account

### ServiceNow incident: INC0111003
### Contact information
Staff Name: JW
Staff Email:

### Description
A handful of NRs are showing IN PROGRESS under the name_request_service_account. This cannot be changed in the UI as far as I know. Current list:
NR 9385930
NR 5880142

### Ops Process
- [ ] Add **Entity** or **Relationships** label to zenhub ticket
- [ ] Add **Ops** label
- [ ] Add **Priority1** label to zenhub ticket, if:
- If the business says it is a priority
- BA can use their business knowledge and best judgement if it is a priority or not
- How long the ticket has been open
- If we are still unsure, reach out to other BAs in the guild
- [ ] Add ticket to "Ops" column
- [ ] When ticket has been created, post the ticket in RocketChat '#Operations Tasks' channel
- [ ] Reply All to IT Ops email (CC BA Inbox) and provide zenhub ticket number opened
- [ ] Dev/BAs to resolve issue
- [ ] **DEV**: Enter the time you worked on the ticket in the estimate
- [ ] **DEV**: Tell BA it is ready to review
- [ ] BAs review
- [ ] Add ticket to the current milestone of the code base the ops ticket was relating to (i.e., if it's a Name Request issue, assign to current entities milestone, etc.)
- [ ] Close Zenhub ticket
- [ ] Tell IT Ops to close the ServiceNow Incident