Handle refund reversals

Email snippet from CAS

Hello Patty

AR & AP functionality don’t integrate with each other. So if a credit is recorded in AR or captured in another place, it won’t flow to AP.

Credits in AR module are associated with customer accounts, but in AP credit lines are not recorded under the supplier in the same way. Entering a credit line won't deduct anything from a future AP invoice. The only way an invoice in AP would deduct anything off of a future payment is if a credit memo invoice is set up first and then a future invoice is set up in AP under the same supplier.

Information on how Credit/Debit Memo type invoices are treated by the payment process in the CFS:
When the process selects an invoice for payment it checks whether or not the net payable to the supplier is greater than $0.00 by scanning for any unpaid invoices with the same Supplier Number/Site, same Pay Group, same Remit-To Bank Account Number, and up to same payment Due Date

I believe for your specific scenario you will have to create a stand-alone invoice in AP for the refund amount, after AR process is cleared. Unfortunately, there isn’t a single step process for this.

To summarize, In AR clear the credit and bring balance to zero, then create supplier and new invoice in AP module that will then issue the refund payment.

I hope this information helps.

Thanks,
Catharine