bcgov / bcgov/entity

Analytics dashboard for the MVP release

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#25,876 1 comment 0 reactions 1 assignee Claimed by @vikas-gov View on GitHub
Entities Team
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Description

For the MVP release it’s important to monitor key metrics that can help to understand user engagement, system performance, and identify areas for improvement.

We might want to include:

**User Metrics:**
Active users (Daily/Monthly)
Retention rates
Total number of documents filed

**Filing Metrics:**
Filings per user
Filings count by type
Time taken to file a document
Error rates during filing

**System Metrics:**
Uptime & performance (average response time)
Filing processing time

**Completion Metrics:**
Percentage of documents filed successfully
Average time to approve by staff (for the applicable filings such as Continuation In)

Steps to take:

- [ ] Align with cross-products strategy (Google Analytics initiative by SBC Connect)
- [ ] Leverage Hotjar that we already use offers real-time insights into how users interact with our product.
- [ ] Finalize the list above to determine the scope to address

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