bcgov / bcgov/entity

Collecting survey feedback on Business Registry apps

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#10,210 5 comments 0 reactions 0 assignees View on GitHub
Dependency ENTITY - DO NOT USE Epic UX
Dominant language
JavaScript
Stars
23
Forks
62
Avg merge
24m
Merged PRs (30d)
1

Description

- [ ] Discovery phase to be completed ASAP, Monday/Tuesday of next week.
- ~paid third-party service?~
- ~data stored in Canada?~
- ~supports multiple domains?~
- ~FOSS software? (search Google...)~
- ~in-house developed?~
- what was done for Names survey? -> Hotjar (ref Patrick)
- what filings does this apply to?
- IAs to start
- may be extended to Annual Reports, etc (ie, different apps)
- where do we want the form to be hosted? see Omid's RFC
- **Hotjar** << decided last week
- ~CCII / ServiceBC / FormsFlow?~
- ~Google Forms?~
- ~Microsoft Forms?~
- how do we insert Take Survey / Skip into flow? (popup, page, link)
- ~where do we want to store the data?~
- ~how do we want to fetch/generate/see reports?~ _in Hotjar_
- ~how easy to manage?~
- ~how easy to change forms?~
- ~can it support multiple apps? (survey per page)~

As a client
When I use the BC Registry application
To complete a filing
I am able to provide feedback on my experience

- [x] Tidy up questions form Corporate Online (see comment below)
- [ ] Determine what options available for frequency of displaying the survey
- [ ] Implement across all Business Registry application flows

Here are the questions we would like in the survey for the Business Registry apps (Create UI, Filings UI, Edit UI, Name Request).
@jyoti3286 @mstanton1 to confirm when/where to add to PPR and AUTH UIs.

1. Do you agree that [app name] was easy to use?
2. Do you agree that the information and instructions provided by [app name] were easy to follow and understand?
3. If you contacted the [app name] Help Desk, how satisfied are you with the assistance provided?
4. Overall, how satisfied are you with [app name]?
5. Adding a Comments text box - MD

Contributor guide

No contributing guide indexed for this repository

Research direction

No source files or tests are named. Review the Hotjar decision, the Corporate Online survey questions, and the listed Create UI, Filings UI, Edit UI, Name Request, PPR, and AUTH entry points first. The work is done when survey frequency is defined and feedback collection is implemented across the Business Registry application flows.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript
Domain
analytics, frontend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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