bcgov / bcgov/connect

Develop Change Management and Communication Plan for Digital API ToU

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connect
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Description

**Description**

Introduction of the digital API Terms of Use acceptance (refer to other tickets under the parent tickets) will affect multiple groups:

- IT Operations
- Dev Ops
- Registry staff
- OCM
- Product teams
- Support teams
- Documentation owners

We need to develop a change management and communication plan to support the introduction of digital API Terms of Use acceptance. The plan will identify impacted stakeholders, required communications, process and documentation updates, training or support needs, and activities required to prepare teams for the change.

**Scope**

- [ ] Identify impacted stakeholders
- [ ] Identify [transition plan for existing API clients] (https://app.zenhub.com/workspaces/connect-6690070c1ee5ec09f20a0ec1/issues/gh/bcgov/entity/34702)
- [ ] Assess impacts to existing roles, processes, support procedures, websites, and documentation.
- [ ] Define communication activities, audiences, channels, owners, and timing.
- [ ] Identify training, knowledge-transfer, and operational-readiness needs.
- [ ] Coordinate updates to relevant client-facing and internal materials.
- [ ] Confirm readiness before implementation and release.

Contributor guide

Open the contributing guide

Research direction

Start with the linked transition plan for existing API clients and the stakeholder groups listed in this issue. Produce a change management and communication plan covering impacts, audiences, channels, owners, timing, training, operational readiness, and updates to client-facing and internal materials; completion is confirmed when readiness is addressed before implementation and release.

Written by the indexing model from the issue text.

Assessment

Domain
content, documentation
Issue type
Documentation
Difficulty
5/5
Estimated time
Over a week
Activity status
Active
Clarity
Mostly clear
Newbie friendliness
35/100

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