Help hosts with login issues

## Background

SBC and Maximus are reporting a high volume of calls related to renewals. Of those calls, about 50% are related to issues with hosts being able to access their account to start the renewal process. The service agents are not equipped with tools to support those types of issues. As a result, they are being forwarded to BC Online (BCOL) to troubleshoot the login. Once the login is resolved, the hosts has to be transferred back to Service BC / Maximus to support the STR renewal process. This is a frustrating experience for citizens.

### Problem

- Hosts do not know exactly how to login or start the renewal process
- The link in our renewal notification goes to the dashboard, where there is no renewal button
- The hosts do not know how they created their account, using BCeID or BC Services Card

- Support teams do not have the information they need to troubleshoot and resolve login issues
- SBC account number is needed to investigate issues outside of STR application. SBC account number is not visible to SBC support. The only information they have is the BC STR registration number
- The type of login used by the Host is not available to support teams

### Potential solutions
- Update renewal notification email to provide hosts with a login direct to their registration
- Update Host dashboard to have renewal button on the list view
- Provide Support teams with a way to look up the SBC account number and login source for a registration (we have already pulled the data and provided a spreadsheet with this information)
- Provide more instructions in the renewal notification including a reminder of their login source
- Provide more context about each login method on the authentication screen

Start by reviewing the renewal notification, Host dashboard, authentication screen, and the existing registration and support data mentioned in the issue. The scope needs to be narrowed to a decided solution before implementation; done should be defined by the selected login guidance, renewal entry point, or support lookup being available and usable.

Written by the indexing model from the issue text.