Could not retrieve usage information from backend

### Checks

- [x] I have searched [github.com/aws/amazon-q-developer-cli/issues](https://github.com/aws/amazon-q-developer-cli/issues?q=) and there are no duplicates of my issue
- [x] I have run `q doctor` in the affected terminal session
- [x] I have run `q restart` and replicated the issue again

### Operating system

macOS 26.4.0 (25E246)

### Expected behaviour

Give credit usage statistics.

### Actual behaviour

Model: auto (/model to change)

Transform any idea into fully working code. What do you want to build today?

[plan] 4% > /usage

⚠️ Warning: Could not retrieve usage information from backend
Error: AccessDeniedError [AccessDeniedException]: Your User ID (a4b864e8-8001-7039-91dc-08c8dfad3507) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Tip: to see context window usage, run /context

[plan] 4% >

### Steps to reproduce

❯ kiro-cli
⠀⠀⠀⠀⠀⠀⠀
⠀⠀⠀⠀⠀⠀⠀ ⢀⣴⣶⣶⣦⡀⠀⠀⠀⢀⣴⣶⣦⣄⡀⠀⠀⢀⣴⣶⣶⣦⡀⠀⠀⢀⣴⣶⣶⣶⣶⣶⣶⣶⣶⣶⣦⣄⡀⠀⠀⠀⠀⠀⠀⢀⣠⣴⣶⣶⣶⣶⣶⣦⣄⡀⠀⠀⠀⠀⠀⠀⠀⠀⠀
⠀⠀⠀⠀⠀⠀⠀ ⢰⣿⠋⠁⠈⠙⣿⡆⠀⢀⣾⡿⠁⠀⠈⢻⡆⢰⣿⠋⠁⠈⠙⣿⡆⢰⣿⠋⠁⠀⠀⠀⠀⠀⠀⠀⠀⠈⠙⠻⣦⠀⠀⠀⠀⣴⡿⠟⠋⠁⠀⠀⠀⠈⠙⠻⢿⣦⠀⠀⠀⠀⠀⠀⠀
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⣿⣇⣴⡿⠋⠀⠀⠀⢀⣼⠇⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⢠⣤⣤⣤⣤⣄⠀⠀⠀⠀⣿⡆⠀⠀⣼⡟⠀⠀⠀⠀⣀⣀⣀⠀⠀⠀⠀⢻⣧⠀⠀⠀⠀⠀
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⣿⡿⠋⠀⠀⠀⢀⣾⡿⠁⠀⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⢸⣿⠉⠉⠉⣿⡇⠀⠀⠀⣿⡇⠀⣼⡟⠀⠀⠀⣰⡿⠟⠛⠻⢿⣆⠀⠀⠀⢻⣧⠀⠀⠀⠀
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⠙⠁⠀⠀⢀⣼⡟⠁⠀⠀⠀⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⢸⣿⣶⣶⡶⠋⠀⠀⠀⠀⣿⠇⢰⣿⠀⠀⠀⢰⣿⠀⠀⠀⠀⠀⣿⡆⠀⠀⠀⣿⡆
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⠀⠀⠀⠀⠹⣷⡀⠀⠀⠀⠀⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⣠⣼⠟⠀⢸⣿⠀⠀⠀⢸⣿⠀⠀⠀⠀⠀⣿⡇⠀⠀⠀⣿⡇
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⠀⣠⡀⠀⠀⠹⣷⡄⠀⠀⠀⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⠀⣤⣄⠀⠀⠀⠀⠹⣿⡅⠀⠀⠸⣿⠀⠀⠀⠸⣿⠀⠀⠀⠀⠀⣿⠇⠀⠀⠀⣿⠇
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⣾⡟⣷⡀⠀⠀⠘⣿⣆⠀⠀⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⠀⣿⡟⣷⡀⠀⠀⠀⠘⣿⣆⠀⠀⢻⣧⠀⠀⠀⠹⣷⣦⣤⣤⣾⠏⠀⠀⠀⣼⡟
⠀⠀⠀⠀⠀⠀⠀ ⢸⣿⠀⠀⠀⠀⣿⡇⠹⣷⡀⠀⠀⠈⢻⡇⠀⢸⣿⠀⠀⠀⠀⣿⡇⢸⣿⠀⠀⠀⠀⣿⡇⠹⣷⡀⠀⠀⠀⠈⢻⡇⠀⠀⢻⣧⠀⠀⠀⠀⠉⠉⠉⠀⠀⠀⠀⣼⡟
⠀⠀⠀⠀⠀⠀⠀ ⠸⣿⣄⡀⢀⣠⣿⠇⠀⠙⣷⡀⠀⢀⣼⠇⠀⠸⣿⣄⡀⢀⣠⣿⠇⠸⣿⣄⡀⢀⣠⣿⠇⠀⠙⣷⡀⠀⠀⢀⣼⠇⠀⠀⠀⠻⣷⣦⣄⡀⠀⠀⠀⢀⣠⣴⣾⠟
⠀⠀⠀⠀⠀⠀⠀ ⠀⠈⠻⠿⠿⠟⠁⠀⠀⠀⠈⠻⠿⠿⠟⠁⠀⠀⠈⠻⠿⠿⠟⠁⠀⠀⠈⠻⠿⠿⠟⠁⠀⠀⠀⠈⠻⠿⠿⠟⠁⠀⠀⠀⠀⠀⠈⠙⠻⠿⠿⠿⠿⠟⠋⠁

╭─────────────────────────────── Did you know? ────────────────────────────────╮
│ │
│ Define indexed resources in your agent config to auto-sync │
│ knowledge bases when you switch agents │
│ │
╰──────────────────────────────────────────────────────────────────────────────╯

Model: auto (/model to change)

Transform any idea into fully working code. What do you want to build today?

[plan] 4% > /usage

⚠️ Warning: Could not retrieve usage information from backend
Error: AccessDeniedError [AccessDeniedException]: Your User ID (a4b864e8-8001-7039-91dc-08c8dfad3507) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Tip: to see context window usage, run /context

[plan] 4% > /quit

in ~
❯

### Environment

```yaml

[q-details]
version = "1.28.1"
hash = "fc92565d6f51c1708e92500b2b2bcc4a424f5705"
date = "2026-03-21T05:23:50.031438Z (5d ago)"
variant = "full"

[system-info]
os = "macOS 26.4.0 (25E246)"
chip = "Apple M2 Pro"
total-cores = 10
memory = "16.00 GB"

[environment]
cwd = "/Users/USER"
cli-path = "/Users/USER"
os = "Mac"
shell-path = "/bin/zsh"
shell-version = "5.9"
terminal = "macOS"
install-method = "brew"

[env-vars]
PATH = "/opt/homebrew/opt/postgresql@16/bin:/Users/USER/.antigravity/antigravity/bin:/opt/homebrew/bin:/opt/homebrew/sbin:/usr/local/bin:/System/Cryptexes/App/usr/bin:/usr/bin:/bin:/usr/sbin:/sbin:/var/run/com.apple.security.cryptexd/codex.system/bootstrap/usr/local/bin:/var/run/com.apple.security.cryptexd/codex.system/bootstrap/usr/bin:/var/run/com.apple.security.cryptexd/codex.system/bootstrap/usr/appleinternal/bin:/opt/pkg/env/active/bin:/opt/pmk/env/global/bin:/Applications/VMware Fusion.app/Contents/Public:/Users/USER/.local/bin"
QTERM_SESSION_ID = "53e601500ab74b3e99aff7e39ca531c0"
Q_SET_PARENT_CHECK = "1"
Q_TERM = "1.28.1"
SHELL = "/bin/zsh"
TERM = "xterm-256color"
__CFBundleIdentifier = "com.apple.Terminal"
```