aws-samples / aws-samples/aws-serverless-connect-wallboard

Historical wallboard import

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#11 12 comments 0 reactions 0 assignees View on GitHub
Dominant language
Python
Stars
34
Forks
18
PR merge metrics
No merged PRs in 30d

Description

Hello,

We have noticed inconsistencies with the historical metric portion specifically with the API CONTACTS_QUEUED and CONTACTS_ABANDONED which is not showing the same values as the wallboard in connect instance.

Best,

Contributor guide

Open the contributing guide

Research direction

Start by tracing the historical wallboard import and the handling of CONTACTS_QUEUED and CONTACTS_ABANDONED. Reproduce the discrepancy against the Amazon Connect wallboard, then verify that the imported historical values match it.

Written by the indexing model from the issue text.

Assessment

Tech stack
aws, python
Domain
api, backend, cloud
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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