aws-samples / aws-samples/amazon-transcribe-post-call-analytics

Use GenAI for languages not supported by Amazon Transcribe Call Analytics

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#325 3 comments 0 reactions 0 assignees View on GitHub
Dominant language
Python
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Forks
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Description

Amazon Transcribe Call Analytics currently supports a limited set of languages, creating a gap for many European languages including Romanian, Croatian, Czech, Dutch, etc. (https://docs.aws.amazon.com/transcribe/latest/dg/supported-languages.html)

I propose to create an alternative analytics pipeline for non-supported languages:
1. Use basic Amazon Transcribe for speech-to-text conversion
2. Implement GenAI-based analysis on the transcribed text to provide similar capabilities to Call Analytics
3. Maintain compatibility with existing Call Analytics structure

Would appreciate feedback on this.

Contributor guide

Open the contributing guide

Research direction

Start by reviewing the existing Amazon Transcribe Call Analytics pipeline and its compatibility structure; the issue names no files, tests, or entry points. Define the alternative pipeline for unsupported languages, then verify that transcription and GenAI analysis provide comparable analytics while preserving the existing structure.

Written by the indexing model from the issue text.

Assessment

Tech stack
aws, python
Domain
ai, backend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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