Detect Agent and Customer Name Dynamically

Today i see that the agent name and customer name is derived from the file names - is there anyway we could make this dynamic?

All of the information is identified and available anyway through the transription

Start by tracing where agent and customer names are currently derived from file names, then inspect how the transcription data is made available. The work is done when both names are obtained dynamically from that transcription data rather than from file names.

Written by the indexing model from the issue text.