appwrite / appwrite/appwrite

503 Service Unavailable Error When Uploading Files to Storage Bucket

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product / console product / storage product / vcs
Dominant language
TypeScript
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Description

### 👟 Reproduction steps

Hi Appwrite Support Team,
I'm experiencing a "503 Service Unavailable" error when trying to upload files to my storage bucket. I need your assistance to resolve this issue.
Issue Description:
When attempting to upload a 10MB MP3 file to my "audio-files" bucket, I receive the following error:
Error Code: 503
Error Message: Service Unavailable
The error occurs both when uploading through the Appwrite console UI and through the SDK

What I've Already Tried:
Added "mp3" to the allowed file extensions list
Checked my storage quota - I'm using [18MB] GB out of 2 GB on the Free plan
Temporarily disabled Antivirus scanning on the bucket
Verified the file size is under the 50MB limit
Checked status.appwrite.io - no ongoing maintenance reported

### 👍 Expected behavior

Allow to upload mp3 files

### 👎 Actual Behavior

503 error

### 🎲 Appwrite version

Appwrite Cloud

### 💻 Operating system

Windows

### 🧱 Your Environment

_No response_

### 👀 Have you spent some time to check if this issue has been raised before?

- [x] I checked and didn't find similar issue

### 🏢 Have you read the Code of Conduct?

- [x] I have read the [Code of Conduct](https://github.com/appwrite/.github/blob/main/CODE_OF_CONDUCT.md)

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the 503 through both the Appwrite console UI and the SDK with a 10MB MP3 in the audio-files bucket. The report names no repository files or tests; done means identifying why this upload fails despite the extension, quota, antivirus, and size checks, then confirming that MP3 uploads succeed.

Written by the indexing model from the issue text.

Assessment

Domain
backend, cloud
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
35/100

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